The Director of Member Services will be responsible for the development of offerings and services, leading & executing on strategic plans, developing strategic partnerships and identifying and negotiating business opportunities as needed. This position will be responsible for membership development, member relations and growing and improving membership outreach, recruitment, retention, service and dues-related activities of Council of Community Clinics. The Director of Member Services will work with member CEO’s and other leadership staff to develop member-centric integrated solutions and identifies new opportunities for education, services, resources, and business intelligence for decision guidance.
The ideal candidate must have a deep understanding of health center operations and have experience in strategic planning, market research, marketing and communication and business assessment. S/he must have a demonstrated ability to understand and respond to the needs of target audiences or member segments and significant business and stakeholder relationship building experience is required.
Bachelor’s degree in Business, Marketing, Strategy or a related discipline is required. Must have a minimum of 7 years of progressively responsible member relations/support experience or an equivalent combination of training and experience related to this job. Must have at least 5 years of experience with health center operations and skills in marketing and sales, customer service, staff leadership and business development. A Master’s degree in Marketing, Business, or a health related field is preferred.
Must have expertise in business software applications, including customer relationship management software. S/he must also have effective communication and decision-making skills.
Health Center Partners is proud to have been a finalist for
“Best Places to Work in San Diego” in 2011, 2012, 2013 & 2014!
HCP is an equal opportunity employer.